Shipping & Delivery Policy
We ship our product to most countries worldwide, for all domestic and international packages.Ā While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Once order has been processed, tracking number usually takesĀ 3-7 business daysĀ to be generated. Please take note to allow Ā 3 to 5 business days Ā for your tracking information to be updated. If you Ā have not received your tracking number within 5 business daysĀ and/or Ā If the tracking status is ānot availableā within 3 to 5 business daysĀ from the time you have received your tracking number, kindly send us an email at Ā support@monkcentral.com
The processing time for orders isĀ 3-5 business days. Once shipment is already loaded on the plane, estimated delivery isĀ 2-4 weeksĀ for United StatesĀ andĀ 2-6 weeksĀ internationally.Ā Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra feeās, customs or back end charges incurred.
